NuVybz Help Center

Our team is here to help with any questions, issues, or feedback.

We typically respond within 1–2 business days.

Reset your password

• Open the NuVybz app and tap Sign In.
• Tap Forgot Password below the sign-in button.
• Enter the email address tied to your account and submit.
• Check your inbox (and spam folder) for a reset link and follow the instructions.

If you don't receive the email within 10 minutes, email support@nuvybz.net.

Delete your account

• Open the app and go to your Profile tab.
• Tap the Settings icon in the top right.
• Scroll to Account and choose Delete Account.
• Confirm to permanently remove your profile, posts, and data.

Prefer we handle it for you? Email support@nuvybz.net from the address on your account with the subject "Delete my account."

Profile updates not saving

• Make sure you tap Save after editing your name, bio, or avatar.
• Check your internet connection — weak signal can prevent uploads.
• Avatar uploads should be under 5 MB. Try a smaller image if it fails.
• Force-close the app and reopen it, then try the edit again.
• Sign out and back in to refresh your profile data.

Profile completion stuck

Your completion score updates automatically as you add a display name, bio, location, avatar, and Vybe DNA tags. If your score doesn't refresh, pull down on your profile screen to reload.

How bookings work

• Browse services in The Market and tap a listing for full details.
• Choose an available time slot and tap Book Now.
• The seller is notified and will confirm or message you about the booking.
• You can view all your bookings under My Bookings in the Market.

Deposits

Some sellers require a deposit to hold your booking. Here's what to know:

• The deposit amount is shown on the listing before you confirm.
• Deposits are charged at the time of booking and applied toward your final balance.
• Deposits are typically non-refundable if you cancel within the seller's cancellation window.
• Refund eligibility depends on the seller's policy — check the listing details before booking.

For deposit disputes, contact support@nuvybz.net with your booking ID.

Saw something that doesn't belong on NuVybz? Help us keep the community safe.

• Tap the … menu on any post, profile, or message and choose Report.
• Select a reason (spam, harassment, inappropriate content, etc.) and submit.
• For urgent safety concerns, email support@nuvybz.net with the subject "Urgent Report" and a link or screenshot.

All reports are reviewed by our moderation team and handled confidentially.

Most issues clear up with these quick steps:

Restart the app

• iOS: Swipe up from the bottom and swipe NuVybz off the screen, then reopen it.
• Android: Open the recent apps view and swipe NuVybz away, then reopen it.

Update the app

• Open the App Store (iOS) or Google Play Store (Android).
• Search for NuVybz and tap Update if available.
• Running the latest version fixes most crashes and missing features.

Check your internet

• Switch between Wi-Fi and cellular data to see if one works better.
• Toggle Airplane Mode on and off to reset your connection.
• Try loading another app or website to confirm your network is up.

Still stuck? Email support@nuvybz.net with your device model, OS version, and a description of what happened.